Privacy and cookies

Arte Viva BV, located at Keulenaar 6B, 3961 NM in Wijk bij Duurstede, is responsible for the processing of personal data as shown in this privacy statement.

We find your privacy very important and ensure that the personal information you share with us is handled with care. In this privacy statement we are happy to explain how we do this. If you have any questions about this, we will gladly help you! You can reach us via info@arteviva.nl.

Personal data processed by Arte Viva

Arte Viva processes your personal data by using our services and / or by providing this information to us. Below is an overview of the personal data we process:

  • First and last name
  • Gender+
  • Date of birth
  • Address data
  • Phone number
  • E-mail address
  • IP address
  • Location data
  • Information about your activities on our website
  • Browser fingerprint
  • Bank account number
  • Other personal data that you actively provide by, for example, creating a profile on this website, in correspondence and by telephone

Special and / or sensitive personal data that we process

Our website and / or service does not intend to collect data about website visitors who are younger than 16 years. Unless they have permission from parents or guardians. However, we can not check if a visitor is older than 16. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us via info@arteviva.nl, then we will delete this information.

For what purpose Arte Viva processes personal data

We process personal data for the following purposes:

  • To process your registration and / or payment after you have purchased a product or service.
  • To be able to call or e-mail you if this is necessary to perform the service that you have taken.
  • To deliver goods and services that you have purchased.
  • To inform you about (changes to) our services and products that you have previously purchased. For this you can always unsubscribe via a link in the mail.
  • To send the newsletters and mailings for which you have registered.
  • To tailor our range of products and services to your preferences based on your surfing behavior. We only do this with your permission.
  • Arte Viva also processes personal data if we are legally obliged to do so, such as information that we need for our tax return.

Automated decision-making

Arte Viva makes no decisions based on automated processing (algorithms) that can have adverse consequences for you.

How long we store personal data

Personal data may not be kept longer than necessary. The retention period depends on the purpose for which we have received or collected the data and any legal obligations to retain data. If you have any questions about this, you can contact info@arteviva.nl.

Sharing personal data by Arte Viva with third parties

We share your personal data with business partners and third parties if this is necessary for the execution of the agreement and to comply with any legal obligation. We also provide your personal data to third parties in a few other cases, but we only do this with your explicit consent.

With companies that process your data in our order, we conclude a processor agreement to guarantee the same level of security and to safeguard the confidentiality of your data. We remain responsible for these processing operations.

Access, modify or delete data

You have the right to view, correct or delete your personal data. You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Arte Viva and you have the right to data portability. This means that you can submit a request to us to send the personal information we have from you in a computer file to you or another organization mentioned by you.

You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to info@arteviva.nl.

To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number black in this copy. This is to protect your privacy. We respond as quickly as possible, but within four weeks, at your request.

Arte Viva also wants to point out that you have the opportunity to file a complaint with the national Data Protection Authorities (DPAs). Find your National Data Protection Authority online.

How Arte Viva protects personal data

Arte Viva takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of abuse, please contact our customer service or via info@arteviva.nl.

Cookies, or similar techniques, that Arte Viva uses

A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. We use 4 types of cookies.

First, the necessary cookies with a purely technical functionality. These ensure that the website works properly. In addition, there are statistics cookies that collect anonymous data about the use of our website and help us optimize the site. Preferred cookies help to remember your preferred settings (such as preferred language). Finally, we place marketing cookies that track your browsing habits. Cookies from embedded content originating from social media sites such as YouTube, Facebook, LinkedIn and Pinterest also fall under this latter category.

On your first visit to our website we have already informed you about these cookies and we have asked you for permission to place them.

You can also opt out of cookies from all websites by setting your internet browser to prevent it from storing cookies. In addition, you can delete all information previously saved via the settings of your browser. If you turn off these cookies in your browser, you will no longer be able to use all the functionalities of Arte Viva and embedded content can no longer be shown. It can therefore happen that the experience of the site is disappointing.

Below is an overview of all cookies that are used on Arte Viva: